Your satisfaction is our priority. If you find that there is something wrong or you are unhappy with your order, please contact our Client Services team at 855.679.0999 for personal assistance. For return details, please read the following.
In this article:
- Return Overview
- Starting a Return
- Return Inspection & Refund
Before each table is carefully packed for transit, it goes through various inspections that are overseen by our founders. All genuine organic products have unique characteristics, such as grain, color variations, and other natural and desirable distinctions. Cracking and other environmental compromises, however, are not expected and should be noted upon receipt so our Client Services team can work quickly to resolve the issue to your satisfaction. Please view our Disclosure for comprehensive information on your table limited warranty.
If you are not satisfied with your purchase, you may return or exchange your item within 30-days from the date of delivery – there is no additional charge for return shipping. Returns must be in original condition and original packaging. If we accept the return of an item that is damaged due to your misuse, we reserve the right to deduct the cost of repairs and a 25% restocking and shipping charge.
The Table Company does NOT accept returns on custom dining slabs, which we refer to as ‘special-order items', found within our Limited Editions & Slabs collection. Please note that other customization options offered and selected throughout other collections are not considered 'special-order items' and therefore fall within our return policy.
If a dining slab, ‘special-order item’, from the Limited Editions & Slabs collection is returned, you may be responsible for the returned shipping costs. Dining size slabs are not easy to move and we reserve the right to charge you for the shipping and handling expenses. Generally, all ‘special-order item’ sales are final.
Starting a Return
There are several ways to activate a return. If you have already established an account on our website, you can execute the entire return process online. If you purchased your table as a “guest” and do not have a Table Company account, please call or email us to start your return. Even if you have an account, we will contact you to confirm the pick-up and return details. It is important that you provide us with a way to contact you.
Return Inspection & Refund
Upon return, your item will be inspected, and exchanges, credits, or refunds will be issued as fit. The Table Company reserves the right to refuse returns of items that are not in ‘as-new condition' due to damage or misuse by the client. If we accept the return of an item that is damaged due to your misuse, we reserve the right to deduct the cost of repairs and a 25% restocking and shipping charge.
Refunds and exchanges are typically processed within 2 weeks of the arrival of the return. Refunds will be issued back to the card used for the purchase.
For comprehensive information, please view our Return Policy.